When will it arrive?
You order
Hit checkout. Your piece enters our queue immediately.
We make it
Printed and finished by hand in Omaha, NE.
On its way
Tracking link in your inbox the second the label's printed.
Most orders arrive 4–8 business days after you hit checkout.
Things can run a touch slower around the holidays and other peak weeks — but we stay as quick as we can.
Track my order
Every shipping confirmation has a tracking link, but if you've lost the email or just want a live status check — look it up with your email and order number.
Track my orderIf something's not right.
Every piece is custom-printed to order — so while we don't do traditional returns or exchanges, we do make things right when they go wrong.
Can I return or exchange my order?
Because every Market Dwellings product is made to order, we don't accept returns or exchanges. If something is wrong with your order — a defect, damage in shipping, or an error on our end — email us at hello@marketdwellings.com and we'll make it right.
My order arrived damaged. What do I do?
Email us at hello@marketdwellings.com with a photo of the damage and your order number, and we'll get it resolved — either with a reprint or a refund.
Tracking says delivered but I didn't receive it.
Sometimes USPS marks packages as "delivered" a day or two early — give it an extra business day or two to arrive. If it still hasn't shown up, check with your neighbors, front office, or mailroom. If you still can't find it, reach out and we'll help you figure out next steps.
I need to change my shipping address.
Reply to your order confirmation email as soon as possible with the corrected address — we can update it anytime before your order ships. Once your order has shipped, we can't make any changes; the package is in the carrier's hands at that point.
Can I cancel my order?
If you need to cancel, reach out to us as soon as you can. Once production has started on your custom piece, we can't cancel — it's been printed specifically for you.
How will I know my order has shipped?
You'll get a shipment notification email the second your label is printed. It includes your tracking number and a link to track the package online. Some orders split into multiple shipments, so you may get more than one tracking number.
Need help on something specific?
Contact us